Bilingual, Customer Service Specialist (FR/ENG)
EQ Bank | Equitable BankCalgary, Alberta, Canada • Toronto, Ontario, Canada
Posted October 20, 2025
Full Time
About the Company
Equitable Bank (EQ Bank) is Canada's Challenger Bank™, offering outstanding personal and commercial banking experiences through a digital platform. As one of the country's largest banks by assets, EQ Bank provides comprehensive services including lending, mortgages, insurance, and digital banking, with a focus on enriching lives through financial solutions. Named one of the top banks in Canada since 2021 by Forbes, EQ Bank is a wholly owned subsidiary of EQB Inc., dedicated to driving change and innovation in the financial sector.
Job Description
Equitable Bank, a rapidly growing Challenger Bank, is seeking a Bilingual Customer Service Specialist to provide exceptional customer service to borrowers via phone and email. This role focuses on understanding customer needs, offering appropriate solutions, and supporting mortgage inquiries. The position is hybrid, with some in-office time in the Toronto office.
Requirements
- Demonstrated front-line customer service experience (for a minimum of 12 months) in finance or mortgage industry
- Post-secondary education (diploma)
- Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislations
- Self-motivation and ability to work with limited supervision
- Strong communication skills, both written and oral
- Professionalism and a courteous telephone manner
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Generous vacation policy and personal days
- Virtual events to connect with colleagues
- Annual professional development allowance and a comprehensive Career Development program
- Fulfillment opportunity to join a top FinTech
- Supportive and inclusive work environment