Manages the day-to-day parts operation at the branch level, leads a high-performing team, and drives change within the organization to provide a hassle-free experience for customers.
Requirements
- Communicates and promotes the Equipment Depot vision and mission within his/her team
- Ensures that parts KPI's are consistently met
- Handles customer requests, concerns, and complaints in a prompt and professional manner
- Completes performance reviews as/when required for everyone within his/her organization
- Assists in the recruiting and development of his/her parts organization
