Engagement Specialist

The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for all aspects of identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options to these clients.

Requirements

• Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field
• Two (2) years of experience in scheduling or case management
• Having intake or case management experience in a human services organization is essential
• Working knowledge of behavioral health terminology and client needs is essential
• Experience working with Medicaid, Medicare, and/or other insurances preferred
• Understanding of productivity measures and compliance standards preferred
• Bilingual English and Spanish speaking preferred

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer match up to 5%
• Generous paid vacation, holiday, sick and personal time package
• Access to Family Services’ Compassionate Leave Program
• Group term life and long-term disability insurance
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D)
• Supplemental insurance through Aflac
• Employee assistance program (EAP)
• Pet insurance