CRM Specialist
FarfetchLondon, England, United Kingdom
Posted November 7, 2025
Full Time
About the Company
FARFETCH is a global platform for luxury fashion, connecting creators, curators, and consumers. Our mission is to be a positive platform for good, bringing together an incredible creative community made up by our people, partners, and customers.
Job Description
FARFETCH is looking for a CRM Specialist to develop CRM communications, planning and executing acquisition and retention programs, and delivering against commercial objectives. The role will be ideal for someone who is passionate about digital, personalisation, and customer retention, and wants to make an immediate impact in a growing area of the business.
Requirements
- Experience working with MoEngage or similar tier 1 email service provider (Bloomreach, Braze, Responsys)
- Strong communication and presentation skills
- Confident manipulating performance data and turning it into actionable insights
- Exceptionally well organised with strong attention to detail
- Desire to drive forward change and optimisations for a crucial, growing business function
Benefits
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment (3 days a week in office, 2 days WFH)
