Partner Success Manager

The Partner Success Manager is responsible for managing assigned partners and supporting all aspects of partners’ engagement with FinThrive. This role is accountable for partner revenue retention and growth.

Requirements

• Meet and exceed quarterly and annual client revenue targets
• Comply with renewal process and meet or exceed annual renewal targets
• Identify growth opportunities within assigned client base
• Foster high response rate and positive KLAS and Net Promoter survey scores
• Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting client expectations
• Negotiate and manage complex escalated states of communication
• Capture and track client value metrics and targets
• Create Account Plans in collaboration with Sales Executives
• Internally document At-Risk Mitigation Plans
• Accept responsibility/accountability for responding to all assigned client issues and tasks
• Assure satisfaction among customer groups with the quality and amount of support provided
• Identify opportunities for operational and process improvements related to utilization and integration
• Manage all renewals and accurate listing of contract expiration dates and notification requirements
• Protect existing revenue and conduct monthly analysis of revenue variances
• Serve as internal escalation point for issues regarding a client’s contract or invoices
• Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks

Benefits

• Award-winning Culture of Customer-centricity and Reliability
• Committed to continually enhancing the colleague experience