Collector II (HYBRID)

The Collector II handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards.

Requirements

• High school diploma or equivalent
• Minimum 2 years' experience in a collections position, preferably in the financial services industry
• Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT
• Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
• Effective time management skills and the ability to work independently or in a collaborative team environment
• Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
• Strong problem solving and decision-making skills with a strong attention to detail
• Strong communication and influencing skills; able to write/speak clearly
• Ability to professionally handle sensitive documents
• Familiarity with a core banking system
• Working knowledge of Microsoft Office Suite

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off (17 days per year)
• 11 paid federal holidays
• Special employee pricing on lending products