Manager, Community Operations
firsthandVancouver, Washington, United States • Santa Rosa, California, United States • Seattle, Washington, United States
Posted September 18, 2025
Full Time
About the Company
Firsthand is dedicated to valuing firsthand experience with serious mental illness. Founded by serial entrepreneurs and healthcare executives committed to serving underserved populations, the company partners with community-based organizations to address mental health needs. Firsthand fosters a team of like-minded business-builders to drive innovative solutions in this critical area.
Job Description
Firsthand supports individuals living with serious mental illness with a holistic approach focused on trust and connection. This role is for a Manager, Community Operations, responsible for overseeing community team effectiveness, ensuring adherence to operational plans, and fostering employee growth. The position requires experience leading team members and excellent communication skills.
Requirements
- Lead, motivate, and inspire community teams.
- Ensure seamless execution of operational and strategic plans.
- Expand local community presence and referral network.
- Provide coaching and training to community-based staff.
Benefits
- Physical and mental health
- Dental
- Vision
- 401(k)
- Parental leave
- Vacation time
- Inclusive culture