Manager, Community Operations
firsthandWashington, District of Columbia, United States
Posted September 18, 2025
Full Time
About the Company
Firsthand is dedicated to valuing firsthand experience with serious mental illness. Founded by serial entrepreneurs and healthcare executives committed to serving underserved populations, the company partners with community-based organizations to address mental health needs. Firsthand fosters a team of like-minded business-builders to drive innovative solutions in this critical area.
Job Description
Firsthand is a community-based organization that supports individuals living with serious mental illness through a team of peer recovery specialists, benefits specialists, and clinicians. They focus on person-centric approaches to improve healthcare utilization and promote healing. The Manager of Community Operations will lead and inspire team members to ensure effective outreach, trust-building, and clinical support within their community teams.
Requirements
- Minimum five years experience in a healthcare-focused business (preferably leading community-based teams)
- Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience)
- Experience working in a multidisciplinary setting, leveraging diverse expertise
- Ability to operate a vehicle with a valid driver's license and eligibility to drive under Company insurance
Benefits
- Physical and mental health
- Dental
- Vision
- 401(k)