Manager, Community Operations
firsthandLansing, Michigan, United States
Posted September 17, 2025
Full Time
About the Company
Firsthand is dedicated to valuing firsthand experience with serious mental illness. Founded by serial entrepreneurs and healthcare executives committed to serving underserved populations, the company partners with community-based organizations to address mental health needs. Firsthand fosters a team of like-minded business-builders to drive innovative solutions in this critical area.
Job Description
Firsthand supports individuals living with serious mental illness through a holistic approach focused on trusting and collaborating with individuals while helping them reconnect to healthcare. They are seeking a Manager, Community Operations to lead a team of community staff, ensuring consistent, scalable, and person-centric approaches. The role involves outreach, trust-building, engagement, benefits navigation, and clinical review.
Requirements
- Minimum five years of experience in a healthcare-focused business (preferably leading community-based teams)
- Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff)
- Experience working in a multidisciplinary setting
- Ability to operate a vehicle
- Exceptional interpersonal and communication skills
- Strong organizational, project management, and problem-solving skills
- Flexibility and adaptability to changing strategies
Benefits
- Physical and mental health
- Dental
- Vision
- 401(k)
- Parental leave
- Vacation
- Supportive and inclusive culture