Team Lead or Senior Client Success Manager
FiscalNoteSingapore, Singapore
Posted December 8, 2025
Full Time
About the Company
FiscalNote is a leader in policy and global intelligence, empowering customers with critical insights and tools to turn them into action.
Job Description
The Team Lead or Senior Client Success Manager role leads a small team of Client Success Managers to empower clients to maximize the value of our SaaS products. The role combines people management with strategic client engagement to drive product adoption, client satisfaction, and renewal.
Requirements
- 5+ years of experience in Client Success or Account Management for a SaaS organization
- At least 2 years in a team leadership or management role
- Proven ability to coach and develop high-performing teams
- Track record of driving measurable improvements in customer adoption, retention, and satisfaction
- Excellent communication, presentation, and relationship-building skills
- Experience with ChurnZero, Salesforce, or similar CRM and customer success platforms
- Strong analytical and problem-solving skills; comfortable using data to guide decisions
- Experience with client onboarding, product training, and technical implementation processes
Benefits
- Competitive salaries
- Retirement accounts
- Equity packages
- Comprehensive benefits packages