Customer Support Specialist
FoodicsDubai, United Arab Emirates • Riyadh, Riyadh Region, Saudi Arabia • Egypt • Jordan • Kuwait • United Arab Emirates
Posted September 19, 2025
Full Time
About the Company
Foodics is the leading restaurant operations and payment tech in the MENA region, powering the operations of +30,000 restaurants with an all-in-one software ecosystem to manage and scale. We're on a mission to help restaurant operators bring their culinary visions to life with financial stability and personal satisfaction. We envision a future where every transaction in restaurants, from customers to suppliers, flows seamlessly through our platform, bringing operational efficiency, fostering customer connections, and enabling financial success. Join us on a mission to reimagine an industry where every F&B business can thrive.
Job Description
Foodics is a leading restaurant management ecosystem and payment tech provider seeking a Customer Support Specialist to handle client inquiries and requests. This role is crucial for providing optimal service to customers through various communication channels, including CRM and ticketing systems. The company is rapidly evolving and offers opportunities for career growth within a growing and dynamic environment.
Requirements
- Handle and provide answers to client inquiries.
- Escalate and follow up with teams when support is needed.
- Document communication logs in CRM and ticketing systems.
- Train clients on using Foodics products.
- Report daily events to team leaders.
- Excellent typing skills.
Benefits
- Competitive compensation
- Bonuses
- Potential for shares
- Personal development opportunities
- Training and learning stipend
- Autonomy
- Mentoring
- Challenging goals
- Valuable experience