Customer Support Specialist
FoodicsEastern Province, Saudi Arabia
Posted September 18, 2025
Full Time
About the Company
Foodics is the leading restaurant operations and payment tech in the MENA region, powering the operations of +30,000 restaurants with an all-in-one software ecosystem to manage and scale. We're on a mission to help restaurant operators bring their culinary visions to life with financial stability and personal satisfaction. We envision a future where every transaction in restaurants, from customers to suppliers, flows seamlessly through our platform, bringing operational efficiency, fostering customer connections, and enabling financial success. Join us on a mission to reimagine an industry where every F&B business can thrive.
Job Description
Foodics is a rapidly growing, leading restaurant management and payment tech provider seeking a Customer Support Specialist. The role focuses on handling client inquiries, escalating issues, documenting communication, training clients, and reporting on case resolution. The company aims to serve over 35 countries globally, including the Middle East.
Requirements
- Handle and provide answers for client inquiries.
- Escalate to other teams as needed.
- Document communication in CRM and ticketing systems.
- Train clients on Foodics products.
- Report on case resolution to team leaders.
Benefits
- Highly competitive compensation packages.
- Potential for shares.
- Personal development and training.
- Autonomy and challenging goals.
- Mentorship