Customer Support Specialist
FoodicsAl Khobar, Eastern Province, Saudi Arabia
Posted March 2, 2025
Full Time
About the Company
Foodics is the leading restaurant operations and payment tech in the MENA region, powering the operations of +30,000 restaurants with an all-in-one software ecosystem to manage and scale. We're on a mission to help restaurant operators bring their culinary visions to life with financial stability and personal satisfaction. We envision a future where every transaction in restaurants, from customers to suppliers, flows seamlessly through our platform, bringing operational efficiency, fostering customer connections, and enabling financial success. Join us on a mission to reimagine an industry where every F&B business can thrive.
Job Description
Foodics is seeking a Customer Support Specialist to handle client inquiries, escalate issues, and document communication. The role focuses on providing excellent customer service through multiple channels and training clients on Foodics products. It's a key position within the Center of Excellence, vital for addressing customer concerns and improving overall service.
Requirements
- Handle and provide answers to client inquiries.
- Escalate support issues to other teams.
- Document communication in CRM and ticketing systems.
- Train clients on using Foodics products.
- Report daily events to team leaders.
- Comfortable working with variable shifts in Khobar (on-site).
Benefits
- Competitive compensation packages
- Potential for shares
- Personal development opportunities
- Autonomy
- Mentoring
- Challenging goals