The Patient Intake Coordinator role at Fora Health is responsible for coordinating all aspects of patient fiscal responsibility, providing high-level customer service and support, and maintaining the integrity and accuracy of patient information. The role requires strong organizational skills, attention to detail, and the ability to work effectively with diverse cultures. The ideal candidate will have a high school diploma or equivalent, bilingual in Spanish, and proficiency in Microsoft Office applications.
Requirements
- Maintain the integrity and accuracy of patient information
- Maintain the integrity and accuracy of the EHR system
- Assist patients and their families to resolve financial obligations
- Provide accurate and timely patient financial information
- Be the primary contact between clinical staff and business office
- Work closely with management and staff to develop and maintain a working relationship
- Demonstrate good judgment in providing day-to-day service to programs and management
- Demonstrate the ability to work effectively with diverse cultures
- Meet with all patients to determine their eligibility for program services
- Ensure all patients provide necessary documentation regarding eligibility for benefits
- Assist patients in applying for the Oregon Health Plan
- Coordinate financial arrangements between patients and insurance company
- Work with the clinical team to get information necessary to complete the MOTS form
- Work with the Business Office to ensure all patient fees are collected and posted appropriately
- Notify patients when payments are past due
- Become knowledgeable regarding 3rd party payors and their eligibility requirements
- Advise patients and clinical staff of any change in eligibility status
- Attend and participate in all team meetings as assigned
- Maintain cleanliness and safety of work environment
- Exhibit proficient writing, editing, and interpersonal skills
- Coordinate Authorizations from insurance companies
- Assist the Billing Specialist documenting and follow up on all action alerts
- Notify patients and staff of change in funding or eligibility status
- Assure all ROIs required by Business Office are complete
- Place billing information into patient’s chart
- Provide occasional front desk coverage
Benefits
- Kaiser medical insurance
- Comprehensive dental and vision insurance
- Employer-paid basic life and accidental death & dismemberment insurance
- Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
- Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
- 401K plan with Employer Matching up to 6%
- 4 weeks paid vacation, one floating holiday & sick leave
- 10 observed holidays, paid bereavement and paid jury duty days
- Flexible schedules
- Employee Assistance Program
- Discounted 24 Hour Fitness membership from $6.99/month
- One free employee meal on days worked at our Cherry Blossom location
- Online education tools for CEUs
- Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
- Employee referral bonus
- Education grant program reimbursement for continuing education expenses after 90 days of employment
- Loan forgiveness for eligible medical and clinic positions
- Free parking at our two facilities
