Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted September 12, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a dynamic Senior Technical Support Specialist to contribute to their growing cybersecurity business. The role involves diagnosing and resolving customer technical issues, replicating problem scenarios, analyzing logs, and contributing to product improvements. The ideal candidate is insightful, collaborative, and eager to learn new technologies.
Requirements
- 5+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Deep working knowledge of operating systems (Windows, Mac, Linux) and associated tools
- Strong understanding of TCP/IP
- Experience with endpoint security products, firewalls, IDS/IPS, VPN, and networking
- Strong troubleshooting and problem solving skills
- Experience with REST APIs and JSON
- Some level of programming or scripting skills (Python, Java, or Shell scripting)
- A genuine interest in learning about new technologies
- Strong communication skills
Benefits
- Attractive Total Rewards package
- Welcoming work environment
- Opportunity to work with a leading cybersecurity company
