Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to provide expert technical guidance to customers and partners, focusing on FortiGate products and customer success. This role involves troubleshooting, configuration analysis, customer education, and communication. The ideal candidate will contribute to enhancing the Fortinet global Customer Success and Support function, assisting with product optimizations and identifying solutions to customer issues.

Requirements

• Minimum 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Bachelor’s degree in computer science, Software Engineering or related field, or equivalent training and experience
• Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
• Strong understanding of TCP/IP, routing protocols, L2/L3 switching
• Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
• Strong troubleshooting and problem-solving skills
• Previous call center experience supporting data networking products/security products is desirable
• Ability to work in the office 3-5 days a week
• Possibility of an on-Call rotation
• Strong communication skills (written and verbal)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Bonus eligibility