Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their Atlanta, Georgia team. This role will focus on providing exceptional customer service and technical support to loyal customers, leveraging Fortinet's cybersecurity products and collaborating with QA and development teams. The specialist will troubleshoot customer issues, recommend solutions, and conduct customer management meetings.

Requirements

• Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
• Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
• Strong troubleshooting and problem-solving skills
• Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
• Past experience using AI tools to help the effectiveness of day-to-day activities

Benefits

• Medical
• Dental
• Vision
• Life and disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program