Technical Account Manager
FortinetProvence-Alpes-Côte d'Azur, France • Paris, Ile-de-France, France
Posted October 13, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
The Technical Account Manager will build a strong understanding of the customer’s business and technical needs to provide tailored technical support and improve the overall customer experience. The role involves proactive guidance, troubleshooting, and customer communication. The position focuses on helping customers achieve their strategic objectives with Fortinet security products.
Requirements
- Develop a deep understanding of customer needs and technical support requirements
- Troubleshoot Fortinet products and reproduce customer environments
- Manage customer incidents and drive for timely resolutions
- Produce service reports for key stakeholders
- Fluent in French and English
