Technical Account Manager
FortinetProvence-Alpes-Côte d'Azur, France • Paris, Ile-de-France, France
Posted October 29, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
This Technical Account Manager role focuses on understanding customer needs, providing technical support solutions, and improving customer experience. The role involves proactive guidance, troubleshooting, incident management, and communication with stakeholders. It seeks individuals who are proficient in Fortinet products and possess strong interpersonal and communication skills.
Requirements
- Develop a deep understanding of customer needs.
- Proactively guide customers with technical recommendations.
- Troubleshoot Fortinet products.
- Manage customer communications and expectations.
- Report Software/Hardware issues to R&D.
- Fluent in French and English
