Technical Account Manager

As a Technical Account Manager, you will build a strong relationship with customers, understand their needs, and provide technical support tailored to those needs and challenges. You will proactively identify potential issues, improve customer experience, and recommend best practices to optimize ROI. The role involves handling customer incidents, reporting issues, and participating in customer meetings.

Requirements

• Develop a deep understanding of customer business/technical needs.
• Become a trusted advisor by guiding customers with recommendations.
• Troubleshoot Fortinet products and reproduce customer environments.
• Manage customer communications and expectations.
• Report software/hardware issues to R&D.
• Fluent in French and English.