Technical Account Manager
FortinetProvence-Alpes-Côte d'Azur, France • Paris, Ile-de-France, France
Posted October 29, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
The Technical Account Manager will develop customer needs, provide technical support, and improve customer experience through best practices. The role involves troubleshooting, identifying potential issues, and resolving customer incidents. Strong communication and technical expertise are key requirements.
Requirements
- Develop a deep understanding of customer business/technical needs
- Proactively guide customers with technical recommendations and best practices
- Troubleshoot Fortinet products and reproduce customer environments
- Manage customer communications and expectations
- Generate service reports
- Report software/hardware issues
