Workforce Management Leader

Workforce Management Leader will analyze trends and patterns on volume injection, forecast potential need, and lead meetings with management to assess performance and identify risks.

Requirements

• At least 1 year relevant experience as Planner and Scheduler
• Leadership experience is a plus
• Planning and Organizational skills
• Ability to work under pressure
• Attention to detail
• Good understanding of effective scheduling, planning and seat planning
• Commitment to ownership and accountability
• Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements
• Strong knowledge in Capacity Planning
• Strong negotiation, analytical, commercial awareness and problem-solving skills
• Well-developed technical skills, MS Office products and Call Center technologies
• Excellent verbal and written communication skills
• Willing to work shifting hours, weekends and public holidays

Benefits

• Competitive Basic Salary
• Lunch Allowance
• End of Year Bonus
• Premium Healthcare and Mental Health Care service
• Extra bonus for personal events
• Annual health check
• Annual flu vaccination
• Summer vacation (Paid days off and bonus)
• Paid leave (12 days/year)
• Flexible working hours
• International, fun and professional working environment
• Standing desks
• Modern hardware
• No dress code
• Free drinks (coffee, tea, etc.)
• English working environment
• Training and career development opportunities
• Free in-house gym and game room