Application Support Engineer (Tier 3)

Get Well is seeking an Application Support Engineer (Tier 3) to improve the employee and client experience related to support incidents. This role involves managing production issues, providing Tier 3 support, mentoring junior engineers, and contributing to the development of Knowledge Management. The position requires on-call availability, collaboration with Product Development & Engineering, and a commitment to problem-solving. It's a key component of a full-stack product suite for a rapidly growing healthcare company.

Requirements

• Current or previous experience in a technical Support or Engineering role at Get Well
• At least 5 years of tenure at Get Well in roles that demonstrate progressive technical responsibility, collaboration, and client satisfaction.
• Direct experience working on client production support issues
• Proven ability to navigate internal systems, tools, and processes (ticketing platforms, Icinga, documentation repositories)
• Advanced product knowledge and deep understanding of the Get Well product portfolio
• Experience with APIs, system logs, databases, and modern web application architectures
• Strong problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Demonstrated organizational and time management skills
• Solution mindset with an inclination towards operational improvement

Benefits

• Generous paid time away from work
• Savings opportunities with 401(k) and incentive plans
• Internal education programs
• Full array of health benefits
• Fitness reimbursement
• Cell phone subsidy
• Casual offices with snacks and drinks
• Peer recognition programs
• Health advocacy and employee assistance programs
• Chili cook-offs
• Pet insurance