Enterprise Customer Success Manager - Colombia
GladlyColombia • Cambridge, Massachusetts, United States
Posted November 18, 2025
Full Time
About the Company
Gladly is a customer experience platform that puts the customer at the center of every conversation.
Job Description
Gladly is seeking an Enterprise Customer Success Manager to build long-term strategic relationships with their largest customers, increasing product adoption and ensuring seamless renewals. The ideal candidate will have a genuine passion for building and maintaining strong relationships with diverse stakeholders, and a strong awareness of business processes and ability to translate them into enterprise application implementations.
Requirements
- English proficiency at CEFR Level C1 or C2
- Previous experience in a B2B client-facing role
- Previous experience implementing SaaS software applications
- Strong communication and project management skills
- Ability to build and support a business case to customer teams
- Awareness of business processes and ability to translate them into enterprise application implementations
Benefits
- Competitive salaries
- Stock options
- Comprehensive benefits
- Generous paid time off
- Parental leave
- Home office stipends