Enterprise Customer Success Manager - US
GladlyUnited States
Posted December 18, 2025
103000 - 160000 USD year
Full Time
About the Company
Gladly is a customer experience platform that puts the customer at the center of every conversation.
Job Description
Gladly is seeking an Enterprise Customer Success Manager to build long-term strategic relationships with large customers, drive product adoption, and ensure seamless renewals. The successful candidate will work closely with key stakeholders to understand business objectives and translate them into Gladly solutions.
Requirements
- Previous experience in a B2B client-facing role (sales engineering, consulting, professional services, CSM, or technical account management)
- Previous experience implementing SaaS software applications and/or providing technical and strategic advisory services
- Genuine passion for building and maintaining strong relationships with diverse stakeholders
- Entrepreneurial, highly ethical, hands-on, passionate, curious, persistent, creative, and high standards for personal productivity
- Great communication skills
- Excellent organization, project management, and time management skills
- Ability to gain consensus and get business and technical teams to work together
- A strong awareness of business processes and ability to translate business processes into enterprise application implementations
Benefits
- Competitive salaries
- Stock options
- Comprehensive benefits
- Generous paid time off
- Parental leave
- Home office stipends