Service Delivery Manager - Customs and Refund Solutions

Service Delivery Manager for Customs and Refund Solutions responsible for reliable delivery and continuous improvement of IT services supporting Global Blue's Customs and Refund ecosystem.

Requirements

• Experience with service monitoring and management tools
• Knowledge of web technologies, mobile applications, and cloud platforms
• Familiarity with marketing automation platforms and SaaS solutions (experience with SaaS preferred)
• Understanding of backend infrastructure and application architecture
• Data analysis and SQL skills sufficient to build reports and extract insights from data

Benefits

• Work-life balance and team spirit
• Internal mobility and career growth opportunities
• Multicultural environment
• Agile Working Model