Manager, Client Services - Enterprise
Global RelayNew York, New York, United States
Posted October 1, 2025
100000 - 140000 USD year
Full Time
About the Company
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, they serve over 20,000 customers across 90 countries, including top-tier banks. Global Relay offers integrated services such as message archiving, intelligent surveillance, and secure collaboration tools to help organizations meet stringent regulatory requirements like GDPR, FINRA, and Mifid II.
Job Description
Global Relay is seeking a highly motivated Client Services Manager to lead their team in a 24/7 environment. This role focuses on day-to-day operations, employee development, and ensuring exceptional customer experience. The manager will be responsible for building relationships with peers, handling escalations, and driving continuous improvement. They will work with technical support in building solutions and improving processes.
Requirements
- Lead a team of 6-12 experienced subject matter experts.
- Conduct weekly 1:1s and prepare performance assessments.
- Develop and mentor professional and technical growth.
- Monitor and analyze support metrics and customer feedback.
- Manage staffing plans and work scheduling.
- Facilitate communication between technical and other departments.
Benefits
- Health benefits
- Paid sick days
- Parental leave
- Commuter benefits
- Corporate bonuses
- 401(k)