Manager, Client Services - SMB
Global RelayVancouver, British Columbia, Canada
Posted October 1, 2025
100000 - 130000 CAD year
Full Time
About the Company
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, they serve over 20,000 customers across 90 countries, including top-tier banks. Global Relay offers integrated services such as message archiving, intelligent surveillance, and secure collaboration tools to help organizations meet stringent regulatory requirements like GDPR, FINRA, and Mifid II.
Job Description
Global Relay is seeking a highly motivated and client-focused Manager, Client Services for their SMB division. The role involves leading a team of 6-12 subject matter experts, providing technical support and customer satisfaction, and contributing to the ongoing development of Global Relay’s products and services. The company focuses on secure information archiving and surveillance, and prioritizes diversity, inclusion, and employee growth.
Requirements
- Build strong relationships with peers and stakeholders.
- Act as a self-starter with minimal supervision.
- Demonstrate strong communication, leadership, and problem-solving skills.
- Experience with SaaS or enterprise-grade customer service and leadership
- 10 years SaaS support experience in a client-facing role.
- 10+ years SaaS support experience in a support organization.
- Post-secondary education (Bachelor's preferred).
- 10 years SaaS support experience.
Benefits
- Extended health benefits program
- Wellness allowance
- Paid sick days
- Maternity/parental enhancement program
- Corporate bonuses
- RRSP contribution matching program
- Subsidized meal program
- Mentoring, coaching, and support