Technical Support Engineer L2

We are seeking a Technical Support Engineer to solve complex technical challenges, restore product stability, and improve the user experience. This role involves analyzing logs, understanding APIs, and providing feedback to development and the product team. The focus is on quickly resolving first-line support requests and identifying root causes of issues.

Requirements

• Experience diagnosing IT systems and understanding support processes
• Strong skills in working with SQL and logs
• Understanding of APIs and monitoring
• Ability to clearly explain problems to colleagues and clients
• Experience with ticketing systems (Jira, Zendesk, etc.)
• Scripting skills for automation

Benefits

• Remote work format
• Growth opportunities
• Knowledge sharing