Technical Support Engineer L2

We are seeking a Technical Support Engineer to join a remote team focused on high-impact product quality improvements. This role involves analyzing technical issues, collaborating with developers, and providing clear solutions to both clients and the support team. The goal is to increase product value and contribute to company growth.

Requirements

• Experience diagnosing IT systems and understanding support processes
• Strong skills in working with SQL and logs
• Understanding of APIs and monitoring
• Ability to clearly explain problems to colleagues and clients
• Experience with ticketing systems (Jira, Zendesk, etc.)

Benefits

• Remote work format
• Growth opportunities towards development, DevOps, or advanced technical support
• Knowledge sharing and learning from experienced colleagues