Top Customer Solutions Engineer, Infrastructure/Compute, Google Cloud (English, Mandarin)

The High Touch Support team's focus on solutions and customer-centric supportability helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). The Top Customer Solutions Engineer will provide a dedicated service to customers, aiming to anticipate their needs, optimize product performance, and enable customer success.

Requirements

• Bachelor's degree or equivalent practical experience
• 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development
• Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.)
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices
• Ability to communicate in English and Mandarin to support client relationship management in this region
• Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform)
• Experience developing developer tools (e.g., automation, testing, debugging)
• Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing
• Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments
• Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols
• Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues