Top Customer Solutions Engineering Manager, Google Cloud (English, Mandarin)

The Google Cloud Support team guides customers through their cloud journey to help businesses grow. This role leads a team of engineers who deliver technical support across GCP products, managing customer escalations, developing team members into troubleshooting experts, and building relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management.

Requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, a related technical field, or equivalent practical experience
• 8 years of experience in technical support, professional services, software development, or product operations management
• 5 years of experience managing a technical, customer-facing team
• Experience in software development (e.g., Java, C++, Python)
• Ability to communicate in English and Mandarin fluently
• Experience in troubleshooting and supporting applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines
• Experience managing enterprise customer relationships and advocating for issues or needs
• Excellent judgment and creative problem-solving skills

Benefits

• Relocation Assistance
• Generous Paid Time Off
• 401k Matching
• Retirement Plan