Agent coaching
GozemBenin • Cameroon • Gabon • Togo
Posted March 5, 2026
Full Time
About the Company
Gozem is Africa’s leading super app, delivering a unified platform for on‑demand transportation, vehicle financing, delivery, e‑commerce, and cashless payments across Francophone West and Central Africa. Operating in four countries and 16 cities, the app serves hundreds of thousands of users while partnering with private, public, and informal sectors to address inefficiencies and security gaps in the region’s transport ecosystem. By expanding beyond ridesharing to include diverse delivery services, Gozem boosts convenience for consumers and increases earnings for drivers. Its distinctive value lies in combining world‑class technology with a deep regional focus, positioning Gozem as a catalyst for economic progress and digital inclusion in Africa.
Job Description
Gozem is a revolution made in Africa that aims to make life easier for millions of people through technology. We're looking for an Agent Coach to accompany drivers in building their career paths and strengthening their sense of belonging to Gozem.
Requirements
- Bac+3 minimum or relevant experience
- Mastery of the Google suite (especially Google Sheets/Excel)
- Experience in customer service
- Ease with digital technologies, including the use of smartphones (Android and iOS)
- Fluent French and mastery of a local language
Benefits
- Open-space offices
- Determined salary
- Yearly bonus
- Health insurance package
- Benefits on our Super App for your travel and deliveries