Reservationist

Gracious Hospitality Management is a hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We are looking for a Reservationist to answer phone and email inquiries, book customer reservations, and maintain the flow of the book.

Requirements

• Answer phone and email inquiries in a timely, professional, and hospitable manner
• Book customer reservations to the satisfaction of the customer and capacity of each restaurant
• Maintain a clean and orderly work station, and a clean office environment
• Update client profiles on the reservation system with details such as birthdays, preferences, allergies, and more
• Perform google searches and keep thorough and up-to-date profiles on all customers and reservations
• Communicate messages to management or the correct department
• Coordinate bespoke, tailored service experiences for clients and plans "COTE-Tailoring Program" moments

Benefits

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off