Head of Customer Operations
GreenFluxAmsterdam, Noord-Holland, Netherlands
Posted July 9, 2025
Full Time
About the Company
GreenFlux is a cloud-based charge point management SaaS solution that enables Charge Point Operators and e-Mobility Service Providers to launch their respective businesses.
Job Description
GreenFlux is seeking a Head of Customer Operations to oversee Customer Support and Technical Support, collaborate with Customer Success and Engineering teams, and improve service level performance. The ideal candidate has a business or technical educational background and 3-6 years of experience in a similar role for cloud-based B2B/SAAS services.
Requirements
- Lead Customer Support and Technical Support
- Manage operations and vendor relationships related to GreenFlux managed services
- Process Optimization to improve efficiency and improve Service level performance
- Drive team development and engagement
- Define, track and report on key operational metrics
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
