Desktop Support Technician

We are seeking a Desktop Support Technician with 2+ years of experience in information systems, processes, and procedures, and knowledge of current hardware and software troubleshooting techniques. The role requires troubleshooting and diagnosing Tier 1-2 hardware, software, and LAN/WAN issues, as well as maintaining technical expertise on agency hardware/software, network configurations, or peripherals.

Requirements

• Diagnose and troubleshoot PCs, software, network, or hardware problems
• Provide excellent customer service while resolving customer issues in a timely manner
• Ability to present and explain technical information to a non-technical audience
• Ability to communicate orally and in writing in the English language with all levels of staff
• 2+ years of experience with information systems, processes, and procedures
• Extensive knowledge of PCs, printers, other peripheral equipment, and Microsoft and Windows 10/11, O365, and other applicable software

Benefits

• Paid Time Off