Customer Service Rep I
GuideWellSan Antonio, Texas, United States
Posted October 30, 2025
36000 - 36000 USD year
Full Time
About the Company
GuideWell Mutual Holding Corporation is a not-for-profit mutual holding company dedicated to transforming healthcare through innovation and collaboration. The company offers health insurance, consumerism services, new care delivery models, and health innovation initiatives, aiming to provide integrated solutions that enhance patient experiences and drive efficiency in the industry.
Job Description
WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound customer calls and ensure high service levels. This full-time position offers comprehensive benefits and training, focusing on a welcoming and supportive work environment.
Requirements
- Successfully complete a 6+ week training program
- Answer inbound calls from providers and members
- Provide resolution for benefits, claims, and eligibility
- Document notes of each call
- Adherence to Customer Service metrics: AUX time, hold time, staff time, talk time, quality
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability programs
- Long-term disability programs
- 401(k) with employer contribution match
- Paid time off
- Volunteer time off
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits options
- Wellness program
- Employee benefits