Customer Service Rep I

WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound customer calls and ensure high levels of service. This role involves answering provider and member questions regarding benefits, claims, and eligibility. The position requires diligent adherence to metrics and provides comprehensive benefits to support employee wellbeing.

Requirements

• Successfully complete a 6+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims, and eligibility.
• Document notes of each call.
• Maintain adherence to Customer Service metrics.
• Handle call backs and escalations as necessary.

Benefits

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program
• Employee benefits are designed to align with federal and state employment laws.