Desktop Support Analyst - Tier 1
Helion TechnologiesUnited States
Posted April 11, 2024
Full Time
About the Company
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry.
Job Description
Helion Technologies is seeking a Desktop Support Analyst to join their Tier 1 team, responsible for providing technical support and troubleshooting to clients.
Requirements
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Ability to work in a team as well as independently.
- Able to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Benefits
- Work From Home
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options