Supervisor, Software Technical Support
Henry Schein OneUnited States
Posted November 7, 2025
85000 - 93000 USD year
Full Time
About the Company
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software.
Job Description
The Supervisor, Software Technical Support position is responsible for supervising employees, activities, and systems related to the technical support of Henry Schein One products and services, ensuring timely and effective customer service expectations are met and/or exceeded. The role involves supervising day-to-day activities, mentoring team members, and working closely with customers and other teams to resolve problems and improve processes.
Requirements
- Typically 5 to 7 years of related support experience
- 1 to 3 years of management experience
- Bachelor's Degree or global equivalent in related discipline
- Henry Schein One product knowledge is a plus
- Experience with CRM software, call center management software, and call monitoring software is a plus
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Sick Leave (if applicable)
- Paid Parental Leave
- Short Term Disability
- Income Protection
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
