Guest Service Manager
Highgate HotelsMassachusetts, United States • Boston, Massachusetts, United States • Miami, Florida, United States • San Francisco, California, United States • Honolulu, Hawaii, United States • London, England, United Kingdom • New York, New York, United States • Dallas, Texas, United States • Seattle, Washington, United States
Posted October 21, 2025
60000 - 65000 USD year
Full Time
About the Company
Highgate Hotels is a leading real estate investment and hospitality management company with a dominant presence in U.S. gateway markets and expanding globally. Specializing in hotel planning, development, revenue management, and bespoke branding, Highgate leverages proprietary tools and experienced leadership to maximize asset value and drive performance. With offices in major cities worldwide, the company is a trusted partner for top ownership groups and hotel brands.
Job Description
The Guest Services Manager is a key role responsible for ensuring high-quality guest service and maximizing room revenue. This OEM position offers full-time employment with potential overtime, operating all aspects of the Front Office computer system. Responsibilities include guest interaction, staff supervision, report generation, and maintaining high hotel standards.
Requirements
- Respond to guest requests and resolve complaints.
- Motivate and coach Guest Services personnel.
- Maintain a clean and well-functioning Front Office computer system.
- Assist in forecasting revenue and occupancy.
- Efficiently operate and maintain radio equipment.
Benefits
- Competitive salary
