Guest Services Manager
ZMC Hotels, LLCPennsylvania, United States
Posted February 6, 2023
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This role is for a Guest Services Manager for a hospitality-oriented company. The manager is responsible for supervising front desk staff, maintaining data on guest reservations and room occupancy, handling reservations, and ensuring excellent guest service. The role requires a people-focused individual who enjoys providing friendly and efficient customer service.
Requirements
- Highly organized
- Thorough knowledge of guest service and satisfaction
- Good communication skills (verbal and written)
- Basic computational ability
- Basic computer skills
- Teamwork and leadership abilities
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- DailyPay