Manager, Customer Success Management
HighLevelMexico
Posted September 26, 2025
Full Time
About the Company
HighLevel is a comprehensive AI-powered marketing platform serving over 2 million agencies and businesses globally. Offering a one-stop solution for lead capture, automation, payment processing, scheduling, and analytics, HighLevel streamlines marketing efforts with its white-labeled app. Its key value propositions include seamless integration of various communication channels and advanced analytics tools, making it an essential tool for scaling and owning digital marketing strategies.
Job Description
HighLevel is seeking a Manager of Customer Success Management to lead a team responsible for onboarding and driving customer adoption for their clients. This role focuses on ensuring customers achieve rapid time-to-value, strong product adoption, and ongoing satisfaction while building a foundation for long-term retention. The position requires proactive engagement and collaboration with various internal teams and enterprise accounts.
Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of experience leading customer-facing teams
- Proven delivery of onboarding, adoption, or customer health programs
- Dedicated people manager with team mentorship skills
- Experience with CRM, CS tools, and workflow platforms
- Strong analytical and process-building skills
- Excellent communication and collaboration skills
Benefits
- Competitive salary
- Equity
- Professional development opportunities
