Compliance Manager (BOG)

We are seeking a Compliance Manager to oversee regulatory and contractual compliance for our BPO operations, ensuring adherence to industry standards and protecting client data.

Requirements

• Develop, implement, and maintain policies, procedures, and controls to ensure compliance with HIPAA, PCI-DSS, SOC2, ISO27001, and other applicable requirements.
• Partner with Legal, Operations, IT, and HR to ensure business processes and client engagements adhere to contractual and regulatory obligations.
• Lead internal compliance audits, risk assessments, and gap analyses to ensure continuous improvement and readiness for external audits.
• Monitor and assess regulatory changes affecting our clients' operations, and update compliance frameworks accordingly.
• Serve as the primary point of contact for compliance-related matters with internal teams.
• Provide guidance and training to employees on compliance requirements, data privacy, and information security protocols.
• Investigate compliance incidents and breaches, document findings, and oversee remediation efforts.
• Prepare compliance reports, certifications, and documentation required by clients and regulators.
• Support due diligence and onboarding of new clients, ensuring compliance standards are met.