Compliance Manager (SDQ)

We are seeking a highly skilled and detail-oriented Compliance Manager to oversee regulatory and contractual compliance for our BPO operations. This role is critical in ensuring adherence to industry standards, including HIPAA, PCI-DSS, SOC2, ISO27001.

Requirements

• Develop, implement, and maintain policies, procedures, and controls to ensure compliance with HIPAA, PCI-DSS, SOC2, ISO27001, and other applicable requirements.
• Partner with Legal, Operations, IT, and HR to ensure business processes and client engagements adhere to contractual and regulatory obligations.
• Lead internal compliance audits, risk assessments, and gap analyses to ensure continuous improvement and readiness for external audits.
• Monitor and assess regulatory changes affecting our clients' operations, and update compliance frameworks accordingly.
• Serve as the primary point of contact for compliance-related matters with internal teams.
• Provide guidance and training to employees on compliance requirements, data privacy, and information security protocols.
• Investigate compliance incidents and breaches, document findings, and oversee remediation efforts.
• Prepare compliance reports, certifications, and documentation required by clients and regulators.
• Support due diligence and onboarding of new clients, ensuring compliance standards are met.

Benefits

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores