Team Lead Supervisor (SDQ)
Hire Horatio CXSan Pedro de Macorís, Dominican Republic
Posted November 17, 2025
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
We're seeking a highly motivated and experienced Customer Service Team Lead Supervisor to join our growing team.
Requirements
- Lead, mentor, and motivate a team of customer service representatives.
- Provide exceptional customer support across various channels (chat, social media, email, phone).
- Handle escalated customer issues and resolve complex problems.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Identify and implement process improvements to enhance efficiency and customer satisfaction.
- Develop and deliver training programs for new hires and existing team members.
- Monitor team performance metrics and implement strategies to achieve service level agreements (SLAs).
- Collaborate with other departments to ensure seamless customer experiences.
- Stay up-to-date on industry best practices and emerging customer service technologies.
Benefits
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Quarterly performance bonuses
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like BARNA
- Yoga and workout classes
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores