Training Specialist (BOG)
Hire Horatio CXBogota, Bogota, Capital District, Colombia
Posted October 10, 2025
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
Horatio is seeking a results-oriented Training Specialist with advanced English skills to join their dynamic team. The role focuses on developing and enhancing training programs, delivering best-in-class customer experience, and supporting rapid growth. This is an on-site position based in Bogota.
Requirements
- Advanced, near native English proficiency.
- Strong judgment and service- and solution-oriented approach
- Train new associates and improve the training program
- Evaluate associates’ interactions
- Provide coaching
- Ensure adherence to client KPIs
- General tech-savviness
- Affable and adaptable
- Ability to act independently
- Team player
- Flexible and creative
- Independent
- Team player
- Education and Experience: 2+ years in Training roles within the BPO industry. Senior college student of Business Administration, Marketing, or related fields.