Customer Experience Specialist

Hireframe is seeking a Customer Experience Associate to support U.S. customers in Latin America. This remote position involves handling account issues, payment setup, and providing customer support via email, chat, and phone. The role requires being US time zone fluent and adaptable.

Requirements

• Fluent U.S. English communication
• Previous CX experience serving U.S. clients
• Tech-savvy and comfortable using customer support platforms
• Ability to work independently and stay organized in a remote environment
• Telecom, wireless, or subscription service experience

Benefits

• Hireframe provides nearshore and offshore staffing solutions
• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth