Customer Service Representative

Hireframe is seeking a Customer Service Representative to join a dynamic small team focused on resolving software inquiries for businesses. The role involves direct communication with customers via various channels, providing technical support, and collaborating with engineering. This is a remote position within a support-focused team.

Requirements

• Fluent English speaker
• Strong verbal, written, and interpersonal skills
• At least 1 - 3 years experience in a customer facing role
• Ability to multi-task, organize, and prioritize work
• Ability to quickly learn complex software products
• Comfort working remotely
• Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Benefits

• Hireframe's robust benefits package
• Remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches
• Professional growth opportunities