Technical Support Representative

Hireframe is seeking a Technical Support Representative to help small business owners resolve software inquiries related to their gym management software. The role involves communicating with customers via multiple channels, providing technical expertise, and collaborating with the engineering team. This is a remote position within a dynamic team of 6.

Requirements

• Fluent English speaker
• At least 1 - 3 years of customer-facing experience
• Ability to multi-task and prioritize work
• Comfort working remotely
• Familiarity with Slack and CRM software

Benefits

• Hireframe provides nearshore and offshore staffing solutions
• Permanent remote work flexibility
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth